“Shipping Policy: Our Guidelines for Delivery and Dispatch”

1. Shipping and Handling Charges: The shipping and handling charges are clearly stated at the time of checkout, ensuring transparency for consumers before making payments.
2. Order Confirmation and Dispatch: Once your order is confirmed and dispatched, you will receive an email containing tracking details. We typically dispatch most orders within 1-2 business days.
3. Estimated Delivery Time: The estimated delivery time may vary slightly depending on the destination state. Working days exclude Sundays and holidays. Delivery may experience delays due to lockdowns or unforeseen logistics issues.
4. Mega Sale Events: During Mega Sale events, dispatches may be delayed due to increased order volumes. However, we aim to dispatch all orders within a maximum of 7 days from the date of order.
5. Split Shipments: Split shipments are normal and may occur when different parts of your order are shipped from various warehouse locations across India. You will only be charged shipping fees once, if applicable, and the rest of the shipment will be delivered free of charge.

We strive to provide clear and efficient shipping services to ensure a seamless shopping experience for our customers. If you have any further questions or concerns regarding our shipping policy, please feel free to contact us.

“Delivery Policy: Guidelines for Timely Order Fulfillment”

1. Safety and Hygiene Measures: Due to constraints on logistics caused by events like COVID-19 or other health hazards, there may be delays in product dispatches and deliveries. Unfortunately, we cannot commit to specific dispatch or delivery timelines during these instances and appreciate your understanding.
2. Packaging Precautions: We take extensive precautions in packaging our products to ensure their safety during transit. Each product is securely packed in tight boxes, with fragile items such as bottles wrapped in additional bubble wrap for added protection.
3. Shipment Acceptance: Please do not accept any shipment that appears tampered with or damaged. In such cases, kindly return the shipment to us, and we will either refund your payment or resend the material as per your preference.
4. Dispatch Schedule: Orders placed during the second half of Saturday or on Sunday will be dispatched on Monday, resulting in a slight delay in delivery expectations.
5. Undelivered Orders: If an order is marked as delivered but not received by the user, please inform our customer service team within 24 hours of delivery notification. We will investigate the matter with our courier partners and provide an authentic response within 48-72 hours.
6. Reporting Shortages or Damages: Any claims regarding shortages or damages must be reported to our customer care team within 24 hours of order delivery. We require up to three working days to investigate and respond to your request appropriately.
7. Self-Shipping Option: If our reverse pick-up service is unavailable at your location, you may choose to self-ship the product via a reliable courier partner after consulting with our customer care team. We will reimburse the courier charges either to your account or as a site-wide coupon.
8. Post-Delivery Damages: We are not liable for damages occurring post-delivery or for the misplacement or mishandling of products after delivery.
9. Delivery Pauses: We reserve the right to pause deliveries to any part of the country if necessary. In such cases, we will endeavor to inform you upfront via email or phone call and provide a full refund.
10. Return Policy for Expiry Dates: Products with an expiration date of less than 3 months are eligible for return, with a full refund credited to the concerned person. No return or refund requests will be accepted for products with an expiry date exceeding 3 months.
11. Resale Prohibition: Reselling products purchased from oxynxt.com is prohibited. Resellers will not be eligible for any points, coupons, or offers.

We are committed to providing a transparent and reliable delivery process while prioritizing the safety and satisfaction of our customers. If you have any further questions or concerns regarding our delivery policy, please don’t hesitate to contact us.

“Cancellation Policy: Guidelines for Order Cancellation and Refunds”

1. Once Orders Dispatched: Orders that have been dispatched are not eligible for cancellation. Please note that discount vouchers or coupons are intended for one-time use only and will be treated as used even if you cancel the order.
2. Redemption of Loyalty Points: If you redeemed loyalty points for an order that is subsequently canceled, the points will be credited back to your account.
3. Refund Process: In the event of an approved return or cancellation, the refund will be initiated within 72 hours upon receiving the dispatched material back, subject to verification of the products and their packaging. If any product is found to be tampered with, the refund amount will be adjusted accordingly before processing.

We strive to provide clear guidelines for order cancellations and refunds to ensure a seamless shopping experience for our customers. If you have any further questions or concerns regarding our cancellation policy, please feel free to contact us.

“Return & Exchange Policy: Guidelines for Product Returns and Exchanges”

1. No Return or Exchange: All sales are final, and there will be no return or exchange of products once purchased.
2. Eligibility for Return: Return is only possible under the following circumstances:
   • Mistakenly wrong product dispatched
   • Package arrived in a tampered condition
   • Product has a short expiry (less than 3 months) If you require a refund or replacement, please email us at info@oxynxt.com within 24 hours of order delivery, providing the order number and images of the wrong, damaged, tampered, or near-expiry product. We will respond within two days upon receipt of your email.
3. Refund/Replacement Process: Upon receipt of your returned package, please allow 5 to 10 days for processing. We may contact you to clarify specific details about the product before issuing a refund or replacement.
4. Eligibility for Refund/Exchange: You will be eligible for a full or partial refund or exchange without incurring any additional charges if:
   • Package has missing accessories
   • Packaging is damaged or soiled
   • Wrong product is delivered
   • Expired product is delivered

We are committed to ensuring customer satisfaction and providing clear guidelines for product returns and exchanges. If you have any further questions or concerns regarding our return and exchange policy, please feel free to contact us.

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1. Wrong Product Received: If you receive the wrong product, please keep it safe, in saleable condition, and undamaged in its original packaging. Retain the invoice and original manufacturer’s packaging for successful pick-up and return.
2. Returns Not Accepted If:
   • The product is damaged.
   • It lacks the invoice.
   • It has been tampered with.
   • It is without its original packaging.

We aim to streamline the return process for our customers while ensuring the integrity of returned products. If you have any questions or concerns about our return guidelines, please contact us for assistance.

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1. Item Usage: Please refrain from using the item for which you have raised a complaint.
2. Non-Refundable Scenarios: Products delivered will not be eligible for a refund if they fall under any of the following scenarios:
   • Failure to provide adequate information about the case.
   • Failure to provide snapshots of the invoice, packet, and box (if any).

We appreciate your cooperation in adhering to these guidelines to facilitate a smooth resolution process for any product-related concerns. If you have any further questions or require assistance, please don’t hesitate to reach out to us.

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1. Responsibility for Damages: Hamps Bio Limited will not be held responsible for damages resulting from neglect, improper usage, or incorrect application of our products. Such instances will not be covered under our Exchange/Returns Policy. Additionally, exchange of products due to allergic reactions or palatability issues is not applicable.
2. Refund Process: Refunds will be issued via the original payment method; such as cards or bank accounts. Cash refunds will not be provided. Please allow our team 5 to 7 business days after refund initiation for online refunds to be processed.
3. NEFT Refunds: For refunds via NEFT, please allow our team 3 to 5 business days after refund initiation for the amount to be credited to your account. The refund will be credited to the account used for the original payment, and it may take 7-10 business days for the amount to reflect in your account.

We strive to provide a transparent and efficient refund process for our customers. If you have any further questions or concerns regarding our refund policy, please feel free to contact us for assistance.

“Note to Customers: Important Information Regarding Your Purchase “Fair Usage Policy

We strive to ensure a seamless user experience for all our customers. However, there are occasions where we must enforce our policies to maintain fairness and consistency in our services. While the majority of our customers have genuine concerns, we have observed instances of abuse of our liberal return and exchange policies.

Some accounts have been found to misuse our policies by frequently returning items, refusing shipments, or demanding cashback for issues beyond our control. This behavior impacts the availability of products for our regular customers. In order to safeguard the rights of our customers, our customer care support team reserves the right to assess, evaluate, and take appropriate action as deemed necessary at their discretion.

We appreciate your understanding and cooperation in ensuring a fair and positive shopping experience for all our customers. If you have any questions or concerns, please do not hesitate to contact our customer care team.

“Updated Packaging Notification”

Packaging and communications of the products at Hamps bio Limited undergo constant innovation and changes without affecting the formulation and efficacy of the product. These changes are for seamless user experience and comply with government regulation & notifications that keep changing from time to time. Presence and placements of symbols or stickers depicting the information regarding the product & the packaging itself may vary conforming to government rules and regulations, but please be assured that the product is authentic and un tampered which are sold through our portal.

“Suspension of Promotional Activities: Important Notice”  

Hamps bIo Limited reserve the right to cancel any on-going or future promotions, offers, sales, gifts and giveaways on the products without any prior intimation & liabilities.

For any queries feel free to reach out to our customer care team at www.oxynxt.com or by our Toll free phone number for Customer Care: +91 8000006663 (from anywhere in India) & we will be happy to clarify your concerns.